[Paleopsych] NYT: (Samuelson) An Elder Challenges Outsourcing' s Orthodoxy
guavaberry at earthlink.net
Fri Sep 10 00:38:19 UTC 2004
The latest in remote control
After the call-centre, now the IT department is off to India
IN A shiny new building in the drab construction site that is Noida, a
Delhi suburb, teams of young Indian engineers are, in a manner of speaking,
managing the world. A number of America's best-known companies have
entrusted the remote running of part of their global computing networks to
HCL Comnet. This information-technology services firm is at the crest of
what Gartner, a consultancy, has called "the next big wave" of Indian
outsourcing deals, covering remote "infrastructure-management services".
India's outsourcing boom started with software development and has expanded
into a whole range of business services that can be handled a continent
away, of which the country's hundreds of call-centres are just the most
prominent examples. This takes that trend one stage further, and shifts
offshore much of the administration and maintenance of a firm's IT systems.
Gartner's Partha Iyengar divides remote IMS work into three categories:
monitoring global network operations; providing helpdesk support and
maintenance; and administering databases.
/// Karen Ellis
/// Educational CyberPlayGround
__ /// National Children's Folksong Repository
\\\/// Guavaberry Books
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