<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE></TITLE>
<META http-equiv=Content-Type content=text/html;charset=ISO-8859-1>
<META content="MSHTML 6.00.2800.1491" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY text=#000000 bgColor=#ffffff>
<DIV>These are fascinating references. I look forward to reading them. </DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>=> I have many more - I have studied resistance
to change for about eight years now...any thoughts you have on why people are
resistant to change I would enjoy hearing. Group solidarity is certainly
one reason.</FONT><BR><BR>One piece I didn't mention is the key is the CEO, the
leader of the group. ...</DIV>
<DIV> </DIV>
<DIV>=> Yep, the designated leader can be critical. It's even
better if you get the leader to introduce you around early on. It sends a
very clear message.....which may or may not be vetoed by subordinates.</DIV>
<DIV> </DIV>
<DIV>Since change is too often seen as a threat ...</DIV>
<DIV> 1. Find exceptions and talk about them. ..</DIV>
<DIV> 2. We make the change seem positive and exciting. </DIV>
<DIV> </DIV>
<DIV>=> Very interesting. But you need to establish excitement on
a very broad scale all at once since old behavior patterns are very
resilient.....and peer-group exposure can erase any interest.....person by
person.</DIV>
<DIV> </DIV>
<DIV>I also have the idea that people have four stages of change, based on
Solution-focused therapy (deShazer) and on Prochaska's work on change. My four
stages are:<BR> - Bystander / Visitor<BR> -
Complainant<BR> - Shopper<BR> -
Customer<BR><BR>I have a handout on that if you would like to see more. Anyway,
the theory here that a colleague and I have been working on is that
organizations go through the same four stages. I have a talk on that on
audiotape I can send you if you'd like, where I apply the four stages to
organizational change. <BR><BR><FONT face=Arial size=2>=> I would love to
see/hear these materials and understand them in entirity. There is an
expression which I cannot remember = "There is no such thing as an innocent
bystander,....." I can't remember the other two... </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>=> Please do not post my address: David
Schwaderer, 13165 Paseo Presada, Saratoga, CA 95070 <=</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks for all considerations,</FONT></DIV>
<DIV><FONT face=Arial size=2>David Schwaderer</FONT></DIV></BODY></HTML>