[Paleopsych] "go away" signals
shovland at mindspring.com
Sun Jan 30 00:13:41 UTC 2005
I'm reading a marketing book called
"Let Them Eat Cake" by Pam Danziger
and she talks about affluent consumers
desiring "memorable experiences"
rather than more stuff. Certainly good
service would count as a memorable
experience these days :-)
The sense of good service is in part
the result of a good business process
faithfully executed. Most companies
have a long way to go in business
I spent a few weeks before Christmas at
Genentech helping their training group
improve about 50 processes, and that
is just a small part of the whole.
From: Michael Christopher [SMTP:anonymous_animus at yahoo.com]
Sent: Saturday, January 29, 2005 3:38 PM
To: paleopsych at paleopsych.org
Subject: [Paleopsych] "go away" signals
>>Businesses don't seem to care that
they are sending "go away" signals.
An opportunity for those who call
customers in person :-)<<
--Yes, good point. The market will right itself by
sinking those companies and promoting ones that value
the human element. Part of a larger trend, I believe.
Link to my website, including art, flash poetry and fledgling CafePress store (t-shirts, bumperstickers etc): http://www.soulaquarium.net
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